Terms of Service

These Terms of Service relate to all websites owned by PUMP Audio Ltd, its Brands, and Subsidiaries.

Use of Information from this Website
You may not publish information from any of our websites (from which this page is linked) without explicit written consent from PUMP Audio Ltd.

The website and its contents are owned or licensed by the PUMP Audio Ltd. Material contained on the site must be presumed to be copyrighted. Use of website content for any reason is unlawful unless it is done with express contract or written permission.

Disclaimer for Contents
Although we take every reasonable step to ensure the accuracy of information on our websites, notwithstanding, we disclaim any responsibility for the accuracy of the content of this website. Visitors must assume the all risk of viewing, reading, using, or relying upon this information. Unless you have otherwise formed an express contract to the contrary with us, you should not rely on any information contained herein as accurate. The website makes no such warranty.

Disclaimer for harm caused to visitors computer or software by interacting with this Website
Although we take every reasonable step to ensure the quality and security of our systems and software, notwithstanding, we assume no responsibility for damage to computers or software of the visitor or any person the visitor subsequently communicates with from corrupting code or data that is inadvertently passed to the visitor’s computer. The visitor views and interacts with this site at their own risk.

Disclaimer for harm caused by Downloads
You must download information from this website at your own risk. We make no warranty that downloads are free of corrupting computer codes, including, but not limited to, viruses and worms.

Limitation of Liability
By viewing, using, or interacting in any manner with this site, and as a condition of the website to allow his lawful viewing, Visitor forever waives all right to claims of damage of any and all description based on any causal factor resulting in any possible harm, no matter how extensive, whether physical or emotional, foreseeable or unforeseeable, whether personal or business in nature.

PUMP AUDIO Returns Policy

This Returns Policy only applies in respect of products purchased directly from PUMP Audio. This doesn’t apply to items sold by other retailers.

Returning unwanted products:
You have 30 calendar days (unless stated otherwise) starting the day you receive the product to cancel your purchase. Please return the product as soon as possible following the cancellation of your purchase. The product must be sent to us within 30 calendar days (unless otherwise stated) from your notice to us of your cancellation.

*Please note: You are responsible for the return shipping costs of the product when you cancel your purchase. We strongly recommend a fully tracked service as PUMP Audio can not be held responsible for items lost in transit*

Defective, faulty or non-conforming products: (Warranty returns)
If a product has a defect or fault existing at the time of delivery or otherwise does not conform to your order, you have a statutory right to return the product. We strongly encourage you to get in touch with our customer service as soon as you become aware of any problems.

If you return a defective, faulty or non-conforming product to us, the product will be inspected by a member of our team. If a defect or fault is found or the product does not match your order, we will be happy to provide a replacement in accordance with applicable law. Products that have been misused/adapted or damaged may not be eligible for returns. All returned products must come in its original packaging and in good condition.

Returns can not be processed or honored should PUMP Audio cease trading, run out of stock, or become insolvent. In such a situation, we will still endeavor to help but if it is physically impossible for us to do so due to a lack of stock then we will be unable to. In such a situation not cash alternative can be offered.

If you are eligible for a refund, such refund will be processed within 14 days of our receipt of the product (or, if applicable, the date you provide us proof of shipment of the product to us).

How to return a product using our Online Returns Form:
Please follow the below process to return a product to us. Returns not complying with these requirements may be rejected. Except in the case of a defective, faulty or non-conforming product please go to www.pump-audio.com/returns and fill out the online form, you MUST include a photo of your product for validation purposes, once received a member of our team will contact you within 72hrs to arrange a return. *In the case of a warranty return we will pay the shipping fees for you*

Any item which was not purchased from PUMP Audio but returned to us will not be returned to you. PUMP Audio will not be liable for storage, returning, disposing of or otherwise taking any responsibility over any such item.

If you fail to comply with the provisions of this Returns Policy, we reserve the right to refuse returns.